Managed IT that keeps the lights on and the AI working.

Every Kildaris managed IT agreement starts with help desk and monitoring, from $75 per user per month, running 24x7x365. Everything else is a la carte: you add the upkeep and security you want us to own, and each add-on is quoted to your environment, so the monthly bill never carries surprises.

• Help desk, 24x7x365.Email, phone or portal at any hour, weekends and holidays included. Response targets by severity are written into the agreement.
• Monitoring.Devices, accounts and backups watched around the clock, with alerts worked by a person at any hour.
• Monthly report.Tickets, alerts and anything we think you should hear about, in plain English.
• Add-ons, a la carte.Patching, endpoint protection, backup with monthly restore tests, identity and account lifecycle, cybersecurity and AI administration, each quoted to your environment.

Kildaris help desk and monitoring starts at $75 per user per month and runs 24x7x365. Add-ons such as patching, backup, identity, cybersecurity and AI administration are a la carte and quoted to your environment, based on headcount, the devices and servers in scope, and how much you want us to own.

To see the math for your own team, use the managed IT cost estimator.

Co-managed IT means we back up the IT person you already have. They keep the relationships and the daily rhythm, and we take the after-hours coverage, the specialist work or the big projects. Who owns which system gets written into the agreement, so nothing slips through because each side assumed the other had it. Weighing a hire against a provider? Read in-house IT vs. managed IT.

We provide managed IT on site across North Jersey and New York City, with local pages for Bergen County, NJ, Hudson County, NJ, Passaic County, NJ, Essex County, NJ and New York City. Support is remote first and runs 24x7x365, and we schedule a visit when a job needs hands on hardware.

Onboarding takes two to four weeks for most small businesses, and your support never goes dark while it happens. Week one is discovery and documentation. Week two we deploy monitoring and tune the alerts, plus any add-ons you chose. By week three we answer your tickets and work the alerts. Nothing old gets turned off until its replacement has proven itself.

AI tools only work as well as the systems underneath them. ChatGPT, Claude, Gemini and Copilot all read from your files, mailboxes and accounts, so messy permissions, stale accounts and unpatched laptops turn into AI problems the day you switch them on. Add AI administration to managed IT and one agreement covers both layers.