IT support across all five boroughs of New York City.

Kildaris supports businesses in all five boroughs with a 24x7x365 help desk, monitoring, cybersecurity and AI automation. Support runs remotely from our base in the New York and New Jersey metro, and we come on site when hardware, cabling or an office move needs hands. We do not keep an office in the boroughs. Help desk and monitoring start at $75 per user per month, the same price in every borough.

Each borough has its own mix of businesses and buildings, and that changes what on-site work looks like.

• Manhattan.Law, accounting, finance, media and nonprofits in Midtown, the Financial District, Flatiron and Hudson Yards. Tower work usually means a certificate of insurance and a booked freight elevator, which we arrange before the visit.
• Brooklyn.Agencies in DUMBO and Downtown Brooklyn, makers at the Brooklyn Navy Yard and Industry City, and retail along the commercial strips. Lofts and older buildings often need Wi-Fi planned around thick walls.
• Queens.Studios and offices in Long Island City, small businesses in Astoria, Flushing and Jamaica, and travel and logistics companies near JFK and LaGuardia.
• The Bronx.Healthcare, social service nonprofits and the food wholesalers around Hunts Point, plus practices and offices in Riverdale and Fordham.
• Staten Island.Contractors, medical practices and family-owned businesses from St. George to Tottenville.

New York City requests usually start with risk or with time. Firms that hold client data want security evidence and an AI policy before staff paste files into chatbots. Nonprofits want protection on a budget. Busy offices want intake, scheduling and reporting taken off their staff.

Response in New York City is remote first, with on-site visits scheduled when needed. Most tickets close during the first contact. For physical work we book the visit, clear building access where the building requires it, and give urgent needs the next available slot.

• Remote first, at any hour.The help desk answers by phone, email or portal 24x7x365, and most problems are fixed remotely during that first contact.
• On site when hardware needs hands.Network gear, a new office, a dead switch or a printer that will not join the network: we schedule a visit, and urgent jobs get the next available slot.
• Planned work after hours.Upgrades, moves and cutovers run when your staff are not working, at the same rate.
• Written targets.Response targets by severity go into the agreement before anything starts, so nobody guesses what "fast" means.

New York City clients usually start with one of these.

• Managed IT: help desk and monitoring from $75 per user per month, add-ons a la carte, month to month.
• Cybersecurity: detection and response, vulnerability scanning and the evidence clients, regulators and insurers ask for.
• AI consulting: a vendor-neutral look at the AI your staff already use and the work worth automating first, quoted under market.
• AI governance: over-shared files fixed before an AI assistant can surface them, plus a policy staff will read.

We also cover Bergen County, NJ, Hudson County, NJ, Passaic County, NJ and Essex County, NJ, along with Long Island, Westchester and the rest of New Jersey. Pricing and response targets are the same everywhere we work. See all coverage.