Response in Essex County is remote first, with on-site visits scheduled when needed. Most tickets close during the first contact. When the problem is physical, we book a visit, and urgent needs get the next available slot.
- Remote first, at any hour.The help desk answers by phone, email or portal 24x7x365, and most problems are fixed remotely during that first contact.
- On site when hardware needs hands.Network gear, a new office, a dead switch or a printer that will not join the network: we schedule a visit, and urgent jobs get the next available slot.
- Planned work after hours.Upgrades, moves and cutovers run when your staff are not working, at the same rate.
- Written targets.Response targets by severity go into the agreement before anything starts, so nobody guesses what "fast" means.
Help desk and monitoringfrom $75Per user per month, 24x7x365
AI projectsUnder marketFixed quote after a free call
First callFree30 minutes, no obligation